Refund Policy

We want you to love your jewellery.
If something isn’t right, we’re here to help.

Returns (within 3 days of delivery)

Damaged product
Wrong item delivered
Manufacturing defect

Exchanges (within 7 days of delivery)

Change of mind
Size issues (rings)
Style preference

Conditions

Items must be unused and in original packaging
Invoice must be available
Unboxing video is mandatory for damage-related claims

Non-Returnable Items

Earrings (for hygiene reasons)
Customized or personalized jewellery
Items purchased on sale or discount

Refunds

Refunds are processed after product inspection
It may take 3–5 working days to reflect
Shipping charges are non-refundable

Reverse Pickup

We will arrange pickup where available
In other cases, customers may self-ship and we will reimburse a fixed amount